Return & Refund Policy

Born Fragrance we take pride in delivering only the finest authentic fragrances.

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Our Return Policy

Due to the personal and hygienic nature of our products, we are unable to accept general returns or exchanges once an order has been delivered. Returns are only accepted in case of defective, damaged, or incorrect items.
Returns are accepted only in the following circumstances:

• The product received is damaged or defective
• An incorrect item was delivered to you
• One or more items are missing from your order

If any of the above apply, please contact us immediately at info@bornfragrance.ae with your order details and relevant photos. Our team will resolve the issue promptly.

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Order Cancellations

We understand that circumstances can change after placing an order. Cancellation requests are accepted only before the order has been prepared and dispatched for delivery. Once your order has been packed and handed over to our delivery partner, we are no longer able to cancel or modify it.
To request a cancellation, please contact us as soon as possible at info@bornfragrance.ae with your order number. Our team will do their best to action your request before the order reaches the dispatch stage. We recommend reaching out immediately, as orders are processed quickly to ensure prompt delivery.

We encourage you to review your order carefully before completing your purchase. If you have any questions before ordering, our team is happy to assist.

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Authenticity & Quality Guarantee

Every product sold by Born Fragrance is 100% original and sourced directly from trusted, authorised brand partners. We stand fully behind the authenticity and quality of everything we offer.

If you ever have concerns about the authenticity or quality of a product you have received, please contact us and we will investigate and resolve the matter promptly.

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For any further inquiries, feel free to reach us at info@bornfragrance.ae